Buying
Our online ordering system requires a minimum spend of £25 ex carriage and VAT.
Payments are processed by a third party credit card processor, Stripe. We accept payment by credit and debit cards. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.
We also accept payment by BACS and cheques. Please call us on 01282 691616 if you want to use one of these alternative payment methods.
Shipping
Our standard shipping rates are for UK delivery only. If you would like to order something to be shipped overseas please contact us about shipping costs.
| Delivery cost | Order value |
|---|---|
| £8.95 | Up to £250 |
| Free | Over £250 (ex VAT) |
Back orders
If we do not currently have the item you want to order in stock we will back order it for you.
Delivery
Orders placed before 1pm will be dispatched the same day (Monday to Friday). Orders placed after 1pm will be dispatched the next working day.
If your order is urgent please call us before placing it for an estimated delivery date because whilst we hold most items in stock some need to be back ordered.
Once received, goods should be carefully checked and any discrepancies reported to us immediately by phone or email.
Returns
If you wish to return goods for any reason, you must make your request in writing within 7 days of receipt of delivery by letter, fax or email stating the reason for wishing to return the items.
If agreed by Marsden Fire Safety that the goods can be returned, a handling fee of 20% or £15 (whichever is the greater) will be levied and the return of items and subsequent carriage charges will be your responsibility.
Tax charges
For orders made from the UK or the European Union, 20% VAT is added. Orders from non-EU countries are VAT free. Please call us if you wish to place an order with overseas delivery.
